Terms, Privacy & Policies
Please read these terms carefully before using Vina Cosmetics. By placing an order or creating an account, you agree to the policies below.
Terms of Service
The rules that govern your use of Vina Cosmetics and any purchase you make from us.
1. About Us
Vina Cosmetics is a brand of Multi Concepts (RC3175222), registered in Nigeria. We sell cosmetics, skincare, spa & body products, hair care and fragrances for wholesale and retail. Our registered address is:
Shop A06 Idemili Plaza Opp., Akwa Ibom 1, Beside Plateau Plaza, Trade Fair Complex, Badagry Expressway, Lagos.
2. Eligibility
- You must be at least 18 years old to place an order.
- If you are under 18, you may only use our site under the supervision of a parent or legal guardian.
- By placing an order, you confirm that the information you provide is accurate and complete.
3. Your Account
- You are responsible for keeping your password confidential.
- You are responsible for all activity that happens under your account.
- Notify us immediately at hello@vinacosmetics.com if you suspect unauthorized use.
- We may suspend or close accounts that violate these terms or engage in fraudulent activity.
4. Products & Pricing
- We make every effort to display accurate product photos, descriptions and prices. However, colours may vary depending on your screen.
- All prices are listed in Nigerian Naira (₦) and include VAT where applicable.
- We reserve the right to change prices without notice. The price you pay is the price shown at the time you place your order.
- We may correct pricing errors before shipping. If a correction is needed, we will contact you first — you may then cancel for a full refund.
5. Order Acceptance
Your order is an offer to buy. We accept your order only when we confirm dispatch by email or SMS. We may decline an order if:
- The product is out of stock.
- We cannot verify your payment or delivery address.
- We suspect fraud or unauthorized activity.
If we cancel, we refund you in full within 3–7 business days.
6. Payment
- We accept bank transfer, card payment, and cash on delivery (where available).
- Orders are only dispatched after payment is confirmed — unless you selected cash on delivery.
- For bank transfers, always use your order number as the payment reference.
We will never contact you asking for your card PIN, CVV, or bank OTP. If someone does, stop immediately and report it to us.
7. Product Use & Safety
- Cosmetic products should be patch-tested before first use.
- If you have allergies or sensitive skin, check the ingredient list on the packaging.
- Our products are for external use only — keep out of reach of children.
- We are not liable for adverse reactions from misuse, allergic reactions, or failure to follow instructions.
8. Limitation of Liability
To the fullest extent permitted by law, Vina Cosmetics is not liable for indirect, incidental or consequential damages arising from use of our site or products. Our total liability for any claim is limited to the amount you paid for the product(s) in question.
9. Changes to These Terms
We may update these terms from time to time. Changes take effect as soon as they are posted on this page. Your continued use of our site means you accept the updated terms.
10. Governing Law
These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved in the courts of Lagos State.
Questions about these Terms?
📍 Shop A06 Idemili Plaza Opp., Akwa Ibom 1, Beside Plateau Plaza, Trade Fair Complex, Badagry Expressway, Lagos.
Privacy Policy
How we collect, use, and protect your personal information.
1. What We Collect
- Identity Data: name, email, phone number.
- Delivery Data: shipping address, city, state, postal code.
- Order Data: products purchased, order value, payment method (not the card number).
- Technical Data: IP address, browser type, device, and pages visited.
- Communication Data: messages you send us via the contact form, WhatsApp, or email.
2. How We Use Your Data
- To process and deliver your orders.
- To send order confirmations, shipping updates, and receipts.
- To provide customer support and respond to enquiries.
- To improve our site, products and services.
- To send promotional offers — only if you've subscribed. You can unsubscribe at any time.
- To prevent fraud and comply with legal obligations.
3. Sharing Your Data
We never sell your data. We only share it with trusted partners who help us operate:
- Delivery partners — to deliver your order.
- Payment processors — to securely process transactions.
- Email & SMS providers — to send order updates.
- Analytics providers — to understand how our site is used (in aggregate).
- Law enforcement — only if legally required.
4. Data Security
- All traffic to our site is encrypted using HTTPS.
- Passwords are stored using industry-standard hashing — we never see your actual password.
- Payment card details are handled directly by our payment partners and never stored on our servers.
- We perform regular security checks on our site and database.
We use bank-level encryption and follow industry best practices to keep your personal information secure.
5. Your Rights
Under Nigerian data protection law (NDPR) and similar regulations, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Withdraw consent for marketing at any time.
- Lodge a complaint with the relevant data protection authority.
To exercise any of these rights, email us at hello@vinacosmetics.com.
6. Data Retention
We keep your account and order data for as long as your account is active, and up to 7 years after your last order for tax and legal purposes. After that, we delete or anonymise it.
7. Children's Privacy
Our site is not intended for children under 13. We do not knowingly collect data from children. If you believe we have, please contact us and we'll delete it immediately.
8. Updates to This Policy
We may update this policy occasionally. The "Last updated" date at the top will reflect any changes. We'll notify you by email for significant changes.
Returns & Refunds
Not happy with your order? Here's how to send it back.
1. Return Window
You have 7 calendar days from the delivery date to request a return or exchange. After 7 days, we can no longer accept returns.
2. What Can Be Returned
- Products received damaged or defective.
- Products that differ from what you ordered (wrong shade, size, variant).
- Unopened products in their original packaging with seal intact.
3. What Cannot Be Returned
- Opened or used cosmetics, skincare, or personal-care items (for hygiene reasons).
- Products without their original packaging or seal.
- Items marked "Final Sale" or "Non-Returnable".
- Free gifts or promotional items.
4. How to Request a Return
- Email hello@vinacosmetics.com within 7 days of delivery.
- Include: your order number, the product name, reason for return, and a clear photo (for damaged/wrong items).
- Our team will respond within 24–48 hours with return instructions.
- Ship the item back to our warehouse (address will be provided).
- Once received and inspected, we'll process your refund or exchange.
Keep all original packaging, receipts, and photos of the item when you receive it — this makes returns much faster.
5. Refund Timeline
- Approved refunds are processed within 3–7 business days.
- Bank transfers typically reflect in 24–48 hours after processing.
- Card refunds may take 5–10 business days depending on your bank.
- Refunds are issued to the original payment method.
6. Return Shipping Costs
- If the return is due to our error (wrong or damaged item) — we cover shipping.
- If the return is due to change of mind — you cover the shipping costs.
7. Exchanges
Want a different shade or product? Exchanges follow the same process as returns. If the new item costs more, you pay the difference; if it costs less, we refund the difference.
Shipping & Delivery
How, when, and where we deliver.
1. Delivery Areas
- Lagos & environs: same-day or next-day delivery.
- Other Nigerian states: 2–5 business days.
- International: currently unavailable — please contact us for bulk orders.
2. Shipping Fees
- Free shipping on orders over ₦50,000 (within Nigeria).
- Flat delivery fee of ₦2,500 on orders under ₦50,000.
- Bulk/wholesale orders may have custom shipping — we'll quote you.
3. Dispatch Times
- Orders placed before 2:00 PM on business days are dispatched the same day.
- Orders placed after 2:00 PM dispatch the next business day.
- Orders placed on Sundays or public holidays dispatch the next business day.
4. Tracking Your Order
Once your order is dispatched, we send a tracking number by email and SMS. You can also log into your account and view live status under My Orders.
5. Delivery Attempts
- Our courier will attempt delivery up to 3 times.
- Please make sure someone is available at the delivery address.
- If all attempts fail, the order returns to our warehouse — you may incur a re-shipping fee.
All items are carefully packed to prevent damage in transit. If your parcel arrives visibly damaged, please refuse delivery and contact us immediately.
6. Lost or Delayed Shipments
If your parcel hasn't arrived within the expected window, contact us at hello@vinacosmetics.com with your order number and we'll investigate right away.
Cookies Policy
How we use cookies and similar technologies on our site.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, keep you logged in, and understand how visitors use the site.
2. Types of Cookies We Use
- Essential Cookies: Required for the site to work — like keeping items in your cart, or remembering that you're logged in.
- Performance Cookies: Help us understand how visitors use our site so we can improve it.
- Preference Cookies: Remember your settings (like currency or language).
- Marketing Cookies: Show you relevant ads based on your interests (only if you've consented).
3. Managing Cookies
You can control cookies through your browser settings. Most browsers let you block or delete cookies entirely. Note that blocking essential cookies may break parts of the site (like the cart).
4. Third-Party Cookies
Some cookies are set by third parties when we embed their services — for example, embedded YouTube videos or Google Analytics. These cookies are governed by those providers' own privacy policies.
You can disable non-essential cookies at any time. Your experience with the core site (shopping, checkout) won't be affected.
Cookie Questions?
By continuing to use Vina Cosmetics, you confirm that you have read, understood, and agree to these Terms & Policies.